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About
Truzo by Model N is a drug discount management platform that connects pharmaceutical manufacturers, providers, and payers to increase transparency across drug discount programs. Covered entities use Truzo to manage manufacturer-specific 340B requirements, including reviewing policies, making pharmacy designations, submitting claims data, and managing applicable rebate payments.
No. There is no fee for covered entities to use Truzo.
Manufacturer-specific 340B policies are available in Truzo and https://gotruzo.com/manufacturer-policies/. If you have questions about a policy or its requirements, contact the Truzo covered entity support team.
Model N is the in end-to-end commercialization, revenue optimization, and compliance for life sciences organizations. Following Model N's acquisition of Kalderos in June 2026, Truzo became part of the Model N portfolio. Truzo continues to serve as the platform covered entities use to manage participating manufacturers' 340B requirements, though you may now see Model N referenced in Truzo-related communications and resources.
No. There is no action required because of the acquisition. You can continue using your existing Truzo account as usual.
Account Management
The Authorizing Official (AO) listed in HRSA OPAIS initiates the onboarding process. The AO can then assign a Primary Administrator (PA) to manage the account and complete onboarding.
The Authorizing Official listed in HRSA OPAIS should begin the registration process. Once registered, the AO can assign a Primary Administrator and add additional users as needed. See the full getting started guide here.
You will need to set up an account for each covered entity. Once established, you can switch between accounts using the account selector in the upper-left corner of Truzo.
Truzo offers several roles based on the level of access a user needs:
- Authorizing Official (AO): Initiates onboarding and has full account access.
- Primary Administrator (PA): Manages onboarding, users, pharmacy designations, and claims submissions.
- Administrator: Manages users, pharmacy designations, and claims submissions.
- Submitter: Submits claims data.
- External Submitter: Typically a TPA or third party that submits data on your behalf.
- Reviewer: Has read-only access.
You do not need to create a new account. However, you must make the pharmacy designations required by the new manufacturer. In Pharmacy Designations, select the manufacturer, review its 340B policy and requirements, confirm your pharmacy information and identifiers, and complete the required designations.
Updates and announcements are available on the Truzo homepage and in the Notification Center.
You can manage pharmacy identifiers, including NPI and HIN information, under Covered Entity Management. For information you cannot update yourself, contact the Truzo covered entity support team at truzo-support@modeln.com.
Claims Data
Requirements vary by manufacturer. Review the applicable manufacturer’s 340B policy for deadlines, claims submission requirements, and any consequences for not meeting those requirements.
Claims files should be submitted in .csv format.
Manufacturer-specific templates contain the fields required by that manufacturer. The universal template includes supported fields across manufacturers, allowing you to use one standardized file when submitting data for multiple manufacturers.
Required fields vary by manufacturer. Use the applicable Truzo claims template and review the manufacturer’s 340B policy to confirm its requirements.
Yes. You can authorize a TPA to submit claims on your behalf under Team Management > TPA Management. You can authorize multiple TPAs if needed.
Your TPA should contact the Truzo covered entity support team at truzo-support@modeln.com to begin the setup process. You can also share this how-to guide for step-by-step instructions on getting set up in Truzo.
Your covered entity must also grant the TPA upload access under Team Management > TPA Management before they can submit claims on your behalf.
Truzo will identify errors that need to be corrected. Update your file based on the error message and reupload it. Once the file passes validation, Truzo will accept it for processing.
Truzo maintains HIPAA policies and uses enterprise-grade security controls, including SOC 1 and SOC 2 compliance, encryption, multi-factor authentication, and other safeguards designed to protect customer data.
Your National Provider Identifier (NPI) and Health Industry Number (HIN) are identifiers maintained by your organization. If you cannot locate them, contact the covered entity Concierge Team at truzo-support@modeln.com.
Pharmacy Designations
If you’ve successfully submitted a pharmacy designation in Truzo, it meets the manufacturer’s configured policy requirements. Truzo will not allow you to submit a designation that is not permitted under the manufacturer’s policy.
Yes. Designations are manufacturer-specific because each manufacturer may have different 340B policy requirements.
Go to Pharmacy Designations, select the manufacturer, review its 340B policy, and select your eligible pharmacies. Make sure all required NPI and HIN information is complete before saving your designations. See the full pharmacy designations guide here.
Go to Pharmacy Designations and select Submit Exception Request. Provide the requested information and submit your request for review. The Truzo covered entity support team will follow up with you.
Saved pharmacy designations are locked, and changes are subject to the manufacturer’s 340B policy. If you need to change an existing designation, contact the Truzo covered entity support team at truzo-support@modeln.com.